Shipping Policy

We work with trusted fulfillment partners to get your order to you as efficiently as possible.

Handling time: Orders are processed within 3-5 business days. Our team aims to ship within 24 hours where possible.

Delivery time: Once shipped, delivery typically takes 10-20 business days, depending on your location and local carrier handoff. Every order includes tracking so you can follow its progress.

We don't control carrier delays once a package leaves our fulfillment centre, but if anything looks wrong with your tracking, email us at info@igorstore24.com and we'll help sort it out.

Returns

You can return an item within 30 days of delivery for a full refund (excluding original shipping costs), as part of our 30-day money-back guarantee.

• You're responsible for return shipping costs unless the item arrived faulty or incorrect.
• Items must be unused and in their original condition.
• Please contact info@igorstore24.com with your order number before sending a return, so we can provide instructions and a tracking reference.
• Refunds are processed within 10 business days of us receiving the returned item, back to your original payment method.

Any issues with your order — missing items, damage, or something arriving incorrect — should be reported within 72 hours of delivery so we can resolve it quickly. Email info@igorstore24.com with your order number and details.